Shipping policy

Shipping Policy

Effective Date: June 27, 2026

Thank you for shopping with ABLAISE. Each product is handcrafted in small batches with care. Please review the shipping information below before placing your order.

1. Processing Time

All orders are processed within 3–7 business days (excluding weekends and holidays).

During high-volume periods, restocks, or seasonal launches, processing times may be slightly extended. If delays occur, we will notify you via email.

2. Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location and selected shipping method.

Estimated delivery times after shipment:

  • Standard Shipping (U.S.): 3–7 business days
  • Expedited Shipping (if offered): 2–3 business days

Delivery times are estimates only and are not guaranteed.

3. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 24–48 hours for tracking updates to appear.

4. Shipping Carriers

We ship using major carriers such as USPS, UPS, and/or FedEx depending on your location and the most efficient delivery option available.

5. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

ABLAISE is not responsible for:

  • Orders shipped to incorrect addresses provided by the customer
  • Delays or losses caused by incorrect or incomplete address information

If a package is returned due to an incorrect address, the customer will be responsible for reshipping fees.

6. Lost, Stolen, or Delayed Packages

Once an order has been handed to the carrier, ABLAISE is not responsible for lost, stolen, or delayed packages.

If your package appears lost or delayed, please contact the shipping carrier directly using your tracking number. We are happy to assist where possible.

For stolen packages marked as “delivered,” please file a claim with the carrier.

7. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with:

  • Your order number
  • Photos of the damaged item(s)
  • Photos of the packaging

We will work with you to provide a replacement or resolution when appropriate.

8. Incorrect Orders

If you receive the wrong item, please contact us within 7 days of delivery so we can correct the issue.

9. Shipping Restrictions

We currently ship within the United States only, unless otherwise stated at checkout.

We do not ship to P.O. boxes in some cases depending on carrier limitations.

10. Contact Information

If you have any questions about your order or shipping, please contact:

ABLAISE
Email: ablaisecandles@gmail.com
Website: www.ablaisecandles.com

We appreciate your support of handmade, small-batch goods.