Refund policy

Returns & Exchanges

At ABLAISE, each candle is hand-poured in small batches and carefully inspected before shipment. Because our products are handmade and personal-use items, we do not accept returns or exchanges due to scent preference or used products.

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery at ablaisecandles@gmail.com.

Please include:

• Your order number
• A description of the issue
• Photos of the damaged item and packaging

We’ll gladly replace the item or issue a refund if the damage occurred during shipping or if we made an error.

Returns

Unused, unopened products may be eligible for a return within 14 days of delivery with prior approval.

To qualify:

• Product must be unused and in its original packaging.
• Customer is responsible for return shipping costs unless the return is due to our mistake.
• Original shipping charges are non-refundable.

Non-Returnable Items

We cannot accept returns or exchanges for:

• Used candles
• Wax melts
• Room sprays
• Sale or clearance items
• Gift cards
• Products damaged due to improper use

Refunds

Once your approved return is received and inspected, refunds will be issued to the original payment method within 5–10 business days.